Ordering FAQ

How do I order?

Choose your items and available options, then complete checkout. Email your artwork with your order number and business name to [email protected]. For a deadline, alternate color, unusual placement, or custom project, contact us before purchasing.

How do I send my logo?

Email the clearest original artwork you have to [email protected]. Include your order number and business name. If your logo is already on file, identify your business and previous order if available.

Do I need the $35 digitizing fee?

Add New Logo Digitizing Fee once per different new embroidery logo. Do not add it for the same logo already digitized and on file with Raynedazzle, or for the logo included in a starter bundle. It does not apply to printed tees. Ask us to check your file if you are unsure.

How long does production take?

The current shipping and delivery policy lists most custom orders at 7 to 10 business days after approval, plus shipping time. Production also depends on receiving required payment, artwork, and information. Confirm event deadlines before purchasing.

Can I cancel or change my order?

[[CONFIRM: insert the same approved cancellation rule used in Returns and Terms. Do not publish conflicting timing rules.]]

What if I have a sizing or order issue?

Ask for sizing help before purchasing. For an order issue, contact us with your order number and photos if relevant. Read our Returns and Refunds policy for the approved terms.

Do you offer pickup?

When pickup is available for your order, wait for a ready notification before arriving. Confirm arrangements with us.